Refund policy

_Last updated: 2 July 2026_

We want you to love your order. If something is not right, here is how returns and refunds work.

## 14-day returns

You have 14 days from the day your order arrives to request a return. To be eligible, items must be unused, in their original condition and in their original packaging.

To start a return, contact us via our Contact page with your order number and the item(s) you would like to return. We will reply with the return address and next steps. Please do not send anything back before contacting us.

## Made-to-order items

Many of our pieces, including the desktop companions, are made to order especially for you. We can still accept returns on these within the 14-day window if they are unused and in original condition. We are unable to accept returns on items that have been customised or personalised to your request, unless they arrive faulty or damaged.

## Faulty or damaged items

If your order arrives faulty, damaged or not as described, contact us within 14 days of delivery with a photo and your order number. We will arrange a free replacement or a full refund, including any return postage.

## Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card provider, it can take a little longer to appear on your statement.

## Return postage

Unless an item is faulty or we made a mistake, you are responsible for the cost of return postage. We recommend using a tracked service, as we cannot be responsible for items lost on their way back to us.

## Exchanges

The quickest way to exchange an item is to return the original (following the steps above) and place a new order.

## Your statutory rights

None of the above affects your statutory rights under UK consumer law.

Questions? Contact us via our Contact page.